Customer Journey Mapping Workshop

This workshop will include very practical learning about

  • Customer experience (cx) and why it matters.
  • The development of persona’s for target customer segments.
  • The immersion technique that will assist anyone wanting to become a customer experience designer.
  • How to map a customer journey and end up with solutions that can start making a difference to the customer journey immediately
  • The visual options for communicating the customer journey – tools and techniques