Customer Connection for Service Professionals

Connect better with your customers so they stay longer, buy more and recommend to friends!
Who should attend?

Customer service consultants who engage directly with customers to deal with enquiries, questions or complaints

Course content:
  • How to step in the shoes of the customer and understand the real problem that the customer has.
  • What is your brand DNA and what does that mean for how you engage with customers.
  • How to connect with the customer at a deeper level.
  • Practical case studies for deepening engagement.
Expected outcomes:
  • Improved customer satisfaction
  • Increased productivity
  • Improved employee satisfaction

 

Duration: 08h00 – 13h00