South African BPM Summit 2016

The 2016 South Africa BPM (BPO) Summit is South Africa’s flagship industry event and the largest international BPM Summit in the country. The 3 – day long showcase serves to promote South Africa as an offshore BPO destination to potential investors from the UK, US, and Australia over a 3-day investor event.

The summit provides an excellent opportunity for investors to interact and engage with key national and international BPO stakeholders, key C – level industry role players, international analysts from top international firms, and government officials across various verticals.

Download the Summit Program.

The 3 – day long event includes various networking dinners and sessions, an one – day conference, and site visits to some of the industry’s top international operator sites.

Brands and global operators currently in South Africa include, Amazon, Barclays, Bloomberg, iiNet, Lufthansa, npower, TalkTalk, Shell,  Accenture, Capita, IBM, Infosys, Genpact, Merchants, Teleperformance, Webhelp and WNS.

The event takes place in majestic world renowned Cape Town, and provides an opportunity for investors to experience first-hand why international brands choose South Africa as their BPO destination of choice.

Visit the Summit Website here!


BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.
The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

Visit the BPESA website.