Welcome to a truly African Customer Experience content platform and community.

At its heart the CX Indaba is a community for learning, sharing and networking.

The CX Indaba will offer a platform for storytelling, finding inspiration and motivation to seek delightful experiences for the patrons of your brand. The content will guide and empower you on your CX styrategy journey of discovery, design and implementation.

The platform is offered as a subscription to bring truly South African and African content to the African continent.


Upcoming events for 2017 – Book Now!

Training, Courses and Workshops

CX Indaba in partnership with Brandlove Customer Experience now offers a selection of workshops and short courses designed to help you as a career professional, develop personal and CX industry-relevant skills that allow you to reach your career goals. Brandlove is also the only training provider in South Africa that has international ART certification by the CXPA.

CUSTOMER JOURNEY DESIGN COURSE

You will spend 2 days immersed in interactive experiential engagement around how to design remarkable experiences for your customers.

BRAND WARRIOR TRAINING

Re-ignite Purpose, passion and performance in individuals and teams.

CUSTOMER EXPERIENCE FOUNDATION COURSE

If you wish to transform how customers experience your brand and re-ignite a love affair with your brand that will bring you more customers as well as increase your growth, this course is for you.

CUSTOMER EXPERIENCE EXECUTIVE MASTERCLASS

Transform your organization to focus on both share of wallet and share of heart!

Just load these into your basket and checkout for FREE Download

Resources for purchase and download

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Online Resources

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The Customer Experience Eco-System

In order to help explain what is involved during CX transformation, we have put together this Eco System diagram.

Download

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Video: What is Customer Experience?

We created this great whiteboard animation video to explain what Customer Experience is. Feel free to use it in your presentations!

Download

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Customer  Journey Map Journey Map

Customer journey map diagram that will assist you with explaining the customer journey with an organisation.

Buy

Customer Experience Indaba Membership benefits



It is a content platform for Customer Experience leaders and professionals that are embarking upon a strategy of client centricity.

The content will guide and support their journey and give them access to advice and guidance as they continue on this journey.


Signing up process



  1. Load the membership into your basket
  2. Provide your personal + invoice details for checkout
  3. Select your payment method – either card or EFT
  4. Receive your invoice
  5. Send us proof of payment
  6. Log on and start using your membership

Signup Now

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    TOOLS

    Tools for you on your customer experience transformation journey

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    WORKSHEETS

    Worksheets to train your teams

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    JOURNEY MAPPING

    Worksheets for customer journey mapping

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    PREMIUM CONTENT

    Premium articles, case studies and videos

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    DISCOUNTS

    Discounts on customer experience training

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    JOBS

    Get the latest customer experience job opportunities in your inbox

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    DISCUSSIONS

    Access to a member discussion board

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    RESEARCH

    Provide input to customer experience research in South Africa

Let us know what you think about the STATE OF CUSTOMER EXPERIENCE AS A PROFESSION IN SOUTH AFRICA and win awesome prizes!

Please complete our survey on Customer Experience in South Africa and stand a chance to win Jeanne Bliss’s latest book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine or an out of this world Caffeluxe Me Carbon Espresso Capsule coffee machine!

Complete the survey!

Get your membership today and stand a chance to win a free pass to the CUSTOMER JOURNEY DESIGN COURSE valued at R12,500.00!

By signing up for membership today one lucky member will receive a pass to attend the 2 day intensive customer journey design bootcamp that was specifically developed for CX practitioners wanting to develop expert customer journey mapping design skills.

Sign up now!


Nominate a Brand Warrior TODAY!

Please complete the form below to nominate someone who represents their own personal brand with passion and purpose and also delights the clients of the brand that pays their salary!

We will look at the nominations and wish to really give acknowledgement to resourceful passionate people that deliver great service!

Your Name (required)

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Brand Warrior Nominated Name: (required)

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Your motivation why this person is a Brand Warrior: (required)

Brand that they work for: (required)